Managed Services
BSNL-SIS Offers managed Services to enhance the efficiency of business management. At intense competitive world, organizations have challenges to manage increasing demands of technologies operations management within constrained budget and technology needs reassessment due to complexity and obsolescence. Therefore organizations look at the Solution with least investment or opex model to enjoy ownership of the process.
BSNL-SIS offers Managed services in various formats like Managing platforms, applications, security, servers, storage & compact tools. BSNL-SIS is a team of certified & experienced professionals to manage your critical technology need. Our skill set covers network engineering, business information systems combined with broad IT project management capabilities to ensure that your technology and business goals are achieved. Clients can use our expertise in managing servers, storage, security, database, backup and DR, capacity planning, facilities management, service desk operations and remote infrastructure management. Any type of enrolment can be in an open and transparent way with a dedicated account manager providing a single point of contact and a stringent service level agreement to successful outcomes.
· Easier and competent Vendor management scheme handling cutting edge technology
· Scalability of IT operations keeping in mind the growth of organization
· IT Strategy to overcome organizations firefight with operation and maintenance
· Always compliance with enhancement and innovation in IT world
Offerings:
We are providing you absolute Zero-Stress IT managed services.
OS Support Services
It includes installation, monitoring and maintenance of the OS of servers 24 X 7 by trained engineers in the NOC.
· Trouble Shooting
· Patch Updates
· Configuration, Tuning & Management
· Remote Access Diagnostic, Analysis
· OS of any choice
Database Support Services
It includes installation, monitoring and maintenance of the Database by Database Administrators and ensuring that it is always available to the customer to continue with his work without worrying about the Database maintenance. It also includes installing database, applications, updates, patches and service packs, allocating system storage for the database, creating and maintaining user administration, performance tuning of the database application with respect to optimal memory and space.
· Database Monitoring
· DBA Services
· Database Replication
· Review of application access to the database structures
· Monitoring database & subsystem performance issues
· Review DB performance and Tuning
Backup Services
It includes assistance in managing customer's data backup in a systematic manner in consultation with the customer, assessing customer backup requirements, administering data backup and restoration processes. With this service the customer offloads all his data storage and archival worries onto the data center engineers. This can also include DR drill.
Network Services
It includes management of various types of network devices like switches and routers by monitoring and thereby maintaining good health of the IT network of the organization.
· Certified Network Engineer to monitor network
· Monitoring network usage
· Ensuring IT equipment complies with industry standards
Remote Infrastructure Management (RIM)
RIM deals with IT infrastructure, database and applications. Infrastructure components are managed remotely by the NOC team and specialized staff as an off-site support. The man power resources are available either on a shared basis or on a dedicated basis. It can also include provision of man power on site. The services covered under RIM are:
• Service desk / Help desk
• Storage management
• Proactive monitoring of server and network devices
• Application support
• Workstation management
• IT security management
• Server management
Security Services
It includes multiple services that secure the customer network from various security threats. Services available are:
• Managed Firewall
It includes firewall installation, provisioning and policy management for the firewall as per customer requirements. Additional features are content filters, network monitoring for virus, gateway monitoring, anti-spyware and e-mail filtering.
• Managed Intrusion Prevention
It includes the management of intrusion detection and prevention sensors, fine-tuning of rule sets and algorithms for intrusion prevention services. It includes capabilities like security event monitoring, analysis, response and escalation procedure definition for various types of intrusions. Both, Host Intrusion Prevention Service (HIPS) and Network Intrusion Prevention Service (NIPS) are offered out of our Data centers.
• Vulnerability Management
It includes a detailed analysis of the customer network of hardware, software and networking components from the perspective of identifying areas vulnerable to external attacks and suggesting preventive solutions. It includes analysis of the customer applications and fine tuning the open ports in the Operating System for making the OS implementation more robust.
Getting more people, better technologies may bring you illusionary relief, but if you're prominently searching for long-term peace of mind, choosing a right partner for managing IT services is the matter of half battle won.
Speak to us.
Benefits
Lower total cost of ownership
Facility cost (space, work station accessories, air conditioning etc.)
Enhances IT utility hence increases Return on Investment
Minimizes latency and provides greater efficiency
Help Customer to predict cost and reduce capital investment hence to perform better financial planning
Reduce downtime in assistance for diagnosis and rectification by root cause analysis
Peace of mind (by giving managing responsibility to us)
